Trade In Policy

We will accept any one instrument in trade at the original sales price* minus a reconditioning fee if the instrument was originally purchased from The Potter Violin Company provided that:

1 - The trade is of similar instruments (i.e. violin to violin).
2 - The trade is for another instrument of greater value.
3 - The trade instrument has been reasonably well-maintained and has not suffered any significant damage.
4 - Receipts from the original sale are provided by the customer.
5 - We cannot guarantee trade-in value towards the purchase of consignment instruments.
6 - Any certificate (other than The Potter Violin Company shop appraisal) sold with an instrument must also be returned to receive full trade-in value; otherwise the cost of replacing the certificate will be deducted. 

*Please note that the trade-in value of your instrument is based on the purchase price of the instrument only and excludes cases and/or bows.

Instruments will incur reconditioning fees in order to bring them up to our standards for resale and warranty. If your trade is in excellent condition, you may expect the following reconditioning fees: Violin $250.00, Viola $300.00, Cello $350.00, Bass $400.00. Any exceptions to these policies are at the sole discretion of The Potter Violin Company.

Please note that: The Trade-in instrument is due back to the store at the time you purchase your new instrument. If you are a mail-order client, you will have two weeks to return the trade-in instrument to our store. If we do not receive the trade-in instrument within the two-week timeframe, we will charge your credit card for the value of the trade-in instrument and will assume that you are keeping it. If, at the time we receive your trade-in instrument, any additional damage or depreciation is assessed, we will charge your credit card or account accordingly. Please contact the store if you have questions. 

+The trade-in policy for  instruments applies only to instruments valued at $20,000 or less. Please call the store for information regarding instruments valued at more than $20,000.

 For all instruments purchased prior to July 1, 2013, the previous trade in policy will remain in effect.

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